This software helps streamline day-to-day operations in optometry practices, including patient management, paperless eye exams, appointment scheduling, billing, health card validation, reports, practice analytics & demographics, and more. Click here to see a list of software features.
Yes, it was proudly developed in Canada with a deep understanding of Canadian optometry practices, including features tailored to local regulations and workflows.
This software is ideal for small to large optometry practices, including those with multiple doctors or locations.
Our software isn’t just for optometrists—it’s also widely used by optical practices to streamline operations, manage patient records, process health card validations, and enhance customer service. Whether you’re running an optometry clinic or an optical store, our solution is designed to meet your needs and improve your efficiency.
Absolutely. The software complies with Canadian privacy laws, including PIPEDA, to protect patient information.
Unlike cloud-based systems, this is a locally installed solution, offering greater control, reliability, and cost savings over time.
Yes, we offer a free demo to showcase the software's features and how it can benefit your practice.
The software includes patient management, paperless eye exams, appointment scheduling, billing, health card validation, inventory tracking, reports, practice analytics & demographics, and more. Click here to see a list of software features.
Yes, the software can be tailored to fit the unique workflows and preferences of your practice. You can create custom appointment schedules, doctor preferences, automated messages, referrals, reports, and more.
The software requires a Windows-based system with at least 8GB of RAM and 500GB of storage. A reliable modem and internet connection is required for features like messaging (text and email), AI integration, and health card validation. A printer is needed for printing prescriptions and patient records.
There is optional hardware that enhances software functionality, such as a card reader (for quick input of patient data from health cards), a barcode scanner (for efficient inventory management and billing), a Dymo labeler for label printing, and a signature pad for capturing electronic signatures.
Yes, the software is designed to integrate seamlessly with various systems and tools commonly used in optometry practices. It supports integration with optometric testing equipment, real-time health card validation, AI-powered features, barcode scanning, health card readers, and signature pads. Additionally, it connects with RingCentral's text messaging service to streamline patient communication. These integrations enhance your practice’s efficiency and improve the overall patient experience.
No, the software is a standalone solution and must be installed separately at each location. Each location operates independently without cross-location connectivity. However, there are options to remotely connect to other offices seamlessly using secure remote desktop or networking solutions. These methods allow practices to share information and coordinate efficiently across locations when needed.
Yes, automated appointment reminders via email or text are included to reduce no-shows.
The support plan includes technical assistance, software updates, troubleshooting, and user training.
The support plan costs $60 per month, providing comprehensive support and peace of mind. Health card validation is available for $30 per month. For better value, you can bundle both services for only $80 per month, saving $10 each month!
Yes, the support plan is required to ensure your software is up-to-date and your team has access to technical assistance.
Support is available via phone, email, and our online support portal. Our team is always here to assist with any technical or operational questions.Visit our support page
Yes, all software updates, including new features and improvements, are included in the support plan to ensure your system evolves with your practice's needs.
Yes, the support plan includes ongoing training for new staff members to help them get up to speed with the software quickly and efficiently.
This feature validates patient health cards in real-time, ensuring eligibility and reducing claim rejections. It will allows health care providers and organizations to determine the status of a patient’s health number and version code.
The service costs $30 per month for unlimited health card validations. For better value, you can bundle this with the support plan ($60 per month) for only $80 per month, saving $10 each month!
Yes, it is seamlessly integrated in multiple areas of the software, making the process quick and easy during patient scheduling and check-in.
If a health card is invalid, the software will notify you immediately, allowing you to address the issue with the patient and avoid claim rejections.
Yes, this service is optional and can be added or removed as needed.
The process uses encrypted connections to ensure patient data is secure and compliant with privacy laws.
The software costs $3,600 as a one-time purchase, with a mandatory monthly support plan of $60/month. There is an optional health card validation service for $30/month. For better value, you can bundle both services for only $80 per month, saving $10 each month!
We accept Visa, Mastercard, electronic bank transfers, and cheques.
Yes, we offer flexible payment plans to make purchasing the software more manageable.
>There are absolutely no hidden fees!There is a mandatory support plan at $60/month for support and updates. There is also an optional health card validation service for an additional $30/month. For better value, you can bundle both services for only $80 per month, saving $10 each month!
We offer a 30-day money-back guarantee if you are unsatisfied with the software for any reason.
Yes, we offer discounts for multi-license purchases. Contact us for customized software pricing.
Support is available via phone, email, and our online support portal. Our team is always here to assist with any technical or operational questions.Visit our support page
Yes, we offer remote support to resolve most issues quickly and efficiently.
Our average response time is under 24 hours, with priority given to critical issues.
This could be due to several underlying causes:
1. Check Hardware Connections
Start with the basics. Ensure that all physical connections (like ethernet cables) are secure and functioning. If you are using Wi-Fi, make sure your device is connected to the correct network and the router is operational.
2. Verify Network Path
Double-check the network path you are trying to access. Ensure that the address is typed correctly, including server names and shared folders.
In File Explorer, type the network path (e.g., \servernamesharedfolder) directly in the address bar and hit Enter. If an error occurs, you need to check your network settings or connection.
3. Test Accessibility
Try accessing the resource from another device on the same network. If it works, the issue may be local to the problematic device.
4. Inspect the Network Status
Use this command prompt to check the status of your network connection:
ping [IP address or hostname]
5. Check Network Discovery
netsh int ip resetnetsh winsock resetPreferred DNS server: 8.8.8.8Alternate DNS server: 8.8.4.4Emergency support is available 24/7 for critical issues that impact your practice's operations.
While most issues can be resolved remotely, on-site support can be arranged if necessary. Additional fees may apply for travel and in-person assistance.
Yes, our support team can assist with transferring the software to a new system.